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The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer-to-peer comparison and identifies-specific areas of improvement for different service providers to attain sustainable growth and profitability.

A two stage data envelopment analysis (DEA) model was used to compare the performances of the service providers. The first stage represents how efficiently a unit is able to use its infrastructure and resources to generate better quality services. The second stage captures how well the company is able to communicate and deliver these services to the customer.

The results of the study support the applicability of the two stage DEA for comparing the performances of the telecom service providers as they are in line with the financial performance indicators and brand ranking. It is observed that those companies which score high on both operational efficiency and service delivery effectiveness have achieved superior profitability.

This study has been carried out at a pan-India level and hence does not take into account circle level or local performance which varies significantly for most service providers. Besides, this the analysis was constrained by limited data in the public domain, which necessitated estimations and extrapolations for some variables of few service providers.

The study has helped to provide inputs for the Indian telecom companies for potential performance improvements by providing a comparative analysis of their operational efficiency and service delivery effectiveness. It has enabled to derive deeper insights on potential target areas for managerial attention that could be translated into implementable actions. The benchmarking analysis has also helped to understand whether the current performance of the service provider is sustainable, unprofitable or ephemeral.

This paper goes beyond the traditional benchmarking studies of Indian telecom service providers introducing a two stage DEA model to understand the operational efficiency as well as the service delivery effectiveness. The study has helped to derive valuable academic and practical insights on the issue of performance measurement of the Indian telecom service providers.

The concept of sustainability has been gaining importance globally due to the growing environmental concerns and rising support from the nations to conserve the planet. Particularly for a country like India, this approach is highly relevant for combating the increasing stress on different sectors of the society due to the growing population. Solid waste management is an important sector that requires an immediate attention in the current context. Implementation of integrated sustainable waste management approach minimizes the waste and provides economic benefits, through best suitable method for managing the waste. In the present scenario, it is difficult for local bodies to apply this approach throughout the country due to diverse conditions and financial constraints. However this approach can be implemented through decentralization of solid waste management by the local bodies at a small scale. Technical institutes have a greater role to play in the society by nurturing the young minds about the need and ways to develop a sustainable society. The paper aims to discuss these issues.

The study area discussed in this paper is Jaypee University of Engineering and Technology situated on Agra-Mumbai national highway, Guna district, Madhya Pradesh, India. It covers an area of 125 acres and houses a population more than 3,000. The present work discusses about the development of strategic plan for sustainable waste management on the campus through the characterization and analysis of waste samples collected from academic buildings, hostels, mess, shopping complex and residential areas for beneficial utilization.

The study revealed that potential benefits such as biogas generation from organic waste, resource optimization through 3R concept (reduce, reuse and recycle) from paper, plastics, cardboard, glass, metals, etc. could be derived by adopting suitable waste management strategy.

The present work discusses the feasible options for the efficient utilization of the components of solid waste through integrated solid waste management system. The university with its diverse nature of wastes generated from academic buildings, hostels, mess, shopping complex and residential areas; provides a good opportunity to understand the options for sustainable waste management on the campus for wider applications.